iQmetrix recently announced that APW Brands has selected XQ Interactive Retail and RQ Retail Management System to deliver great experiences in their stores. The Philadelphia International Airport location is the first in a series of stores to be outfitted with interactive digital displays that bring elements of online and mobile shopping experiences into the physical store through a suite of applications.
APW Brands chose iQmetrix’s end-to-end retail solutions – RQ4 Retail Management system and XQ Interactive Retail – to provide its customers with an engaging, efficient and unique shopping experience. RQ4 Retail Management is a complete software solution designed for wireless retailers to manage people, business processes and strategic decision-making, reducing the time and cost spent on coordinating administrative systems and back-office operations, said the company. XQ Interactive Retail, a suite of in-store touchscreen applications that engage, educate and guide customers through the sales process, brings the best of the online shopping experience into the in-store environment, according to the company.
APW Brands' Airport Wireless Store utilizing XQ Interactive Retail at Philadelphia Int'l Airport.
Boasting a sleek, stylized design aesthetic, APW Brands consumer electronics and wireless accessory stores can be found in major airports across the United States. When they began planning to expand into additional airport locations, APW Brands sought a cohesive retail management solution that would deliver integrated applications to run the business along with rich, interactive touchscreen software to attract, educate and engage its customers in the front of the house, said the company.
The newly remodeled Tech Interaction store in Terminal C of the Philadelphia International Airport recently celebrated its grand re-opening. Other stores slated for this new technology include Pittsburgh International, Baltimore Washington International and Philadelphia International - Terminal B, with four additional stores to be rolled out in the coming months, said the company.
“XQ has been an integral part of the success of our two latest concepts, Tech Interaction and Touch Table. We love this software because it helps us bridge the gap between the online and in-store customer experience by simplifying the product research process in a retail environment. XQ brings excitement to the customer in a user-friendly manner,” said Miguel Mayorca, VP, marketing, APW Brands.
“APW Brands has a great concept and a substantial customer base, but they knew they needed support for the back-of-house and front-end business processes as they expanded. iQmetrix designed RQ and XQ to provide the intelligent retail management and customer engagement solutions that help retailers like Airport Wireless deliver a great customer experience,” said Christopher Krywulak, CEO, iQmetrix, Vancouver, British Columbia, Canada.