Mvix, a market leader in AV technology and products for high-definition digital signage systems, announced the launch of 24/7/365 technical support hotline for all its customers along with a Premium Support program for clients with mission-critical projects.
The company, which for the last few years has seen increased popularity and demand for its services, is planning for a significant push in the enterprise-level signage market with its current and upcoming products.
Mvix seeks to leverage its multi-level support platform as it initiates the launch of a variety of SME solutions and cement its position as a versatile digital signage provider in the market. Mvix laid out a comprehensive three-layered support system via articles, Web-based help desk support and a 24-hour phone based support.
In 2012, Mvix was named in the prestigious INC5000 list of fastest-growing companies in America. With its research and development center in India and a corporate office in the U.S., it has expanded its customer base to all corners of the world, including Australia, Canada, South Korea, Singapore, Malaysia, Italy, Spain, France, South Africa, India, Pakistan, Mexico, Brazil, Venezuela, Peru, Switzerland, Saudi Arabia, Kuwait, the U.K. and United States.
"With the launch of our Xhibit Signage system in 2012 and the upcoming launch of many enterprise-grade solutions, implementing a robust technical and customer service platform is essential to support our customers." said Ross McClymonds, vice president for global sales at Mvix. "We are confident that this investment toward high-quality support infrastructure will help our customers run trouble-free signage networks. I am sure this comprehensive support platform will set a service benchmark in our industry."
In addition to a fast-growing customer base, and a strong product line-up, Mvix has increased its service resources and hired additional technical support staff to help its customers across the world, around the clock. The dedication of resources is intended to increase worldwide customer satisfaction by ensuring Mvix customers have a successful digital signage implementation.
"We serve a global marketplace, and so having a 24/7 support center allows us to respond instantly to our global customers," Ross said. "Our products are already backed by a comprehensive support platform and today's announcement further extends our focus on being a trusted and reliable partner for all of our customers."
With Mvix's Premium Support program, users managing mission-critical projects will have access to experienced IT engineers who can provide advanced technical support online or over the phone. The new Premium Support program offers its customers 24/7 access to Level-1 technical resources combined with a comprehensive Web-based support suite and extended warranties. It also provides emergency access to Level-2 engineers, discounted training programs and cross-shipping privileges.
Mvix is initially launching its Premium Support program across all of its customers in the U.S. and Canada. The service will be made available in the remainder of the company's markets later this year.
"Our Premium Support program is targeted toward enterprise-scale, mission critical projects," Ross said. "We have invested substantially in resources and infrastructure to provide this high-level of customer support service. The aim of this investment is to have our clients' gain access to faster and more effective tech support and service."