A Future-Proofed Retail Experience for Nu Xtore’s Flagship Location in China

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Shikatani Lacroix Design (SLD) was hired by Nu Skin, a health and beauty company, to design a future-proofed retail experience to be implemented across their growing China market. Wanting to adapt to market trends and appeal to a younger demographic, Nu Skin wanted an experience center that could tell a story to help targeted customers better understand their products and brand culture. SLD worked with consulting firm, MetaThink, to build a new immersive flagship store.

Nominating Company: Shikatani Lacroix Design, Toronto, Ontario, Canada
Venue: Nu Skin – Nu Xtore Flagship Location, Shanghai, Fengxian District, China
Project: Nu Skin – Nu Xtore Flagship Location’s Future-Proofed Retail Experience
Category: Retail Environments

BACKGROUND
In partnership with MetaThink, extensive research was conducted by SLD’s strategic team to better understand various pain points from the perspective of Nu Skin, their business partners, and their customers. Through interviews with management and employees, on-site research, audits of competitors and best-in-class industry leaders, brainstorming sessions, and various workshops, the team was able to determine a design concept that would support Nu Skin’s tagline: “Discover the Best You.” An important aspect of this process was in determining the message that Nu Skin wanted to convey to those that entered the experience center, and how conventional and digital experiences would support this story. More than just a place to buy products, the new store would blur the line between gallery, science center, community hub, and event space.

Nu Skin pic

CHALLENGES
The new experience center was part of a larger rebrand. The creative needed to constantly be updated while the brand evolved, and the space was still being designed. The experience had to keep people interested, engaged and help recruit new business partners to join. Nu Skin wanted to tell richer stories that would better target customers, demonstrate products and help educate. With a wide range of offerings and unique features, it was important to create a cohesive and choreographed experience that flowed from start to finish. Integration to existing digital tools and applications requiring data exchange added additional levels of complexity to the digital experiences. In very short timelines, all of the graphics, wayfinding, digital experiences and environmental design had to constantly evolve and adapt. This meant that SLD had to remain agile and collaborative throughout the entire process.

SOLUTIONS
The experience store design by SLD is centered around the “Fountain of You,” a primary design element that serves as an interaction piece as well as a visual metaphor. Paying homage to Nu Skin’s logo, the “Fountain of You”, which exemplifies youth, wellness and energy, also conveys the idea that each person entering “Nu Xtore” is like a drop of water, and as they journey through the experience, a ripple effect of education, excitement and engagement is delivered through the integrated brand experiences. The theme of these ripples of knowledge serve as the foundation for the entire store design as well as the digital signage and mobile and interactive experiences. Technology serves as the vehicle to help customers navigate the experience store, empowering them through the integration of data, personalized content and larger-than-life digital experiences.

Nu Skin pic2

RESULTS
The first Nu Xtore celebrated its grand opening in November 2018. Located in Shenzhen, China, Nu Xtore is a state-of-the- art digital sensory experience center that incorporates Nu Skin’s history, high-quality products, community involvement and scientific innovation. Nu Skin plans to open additional Nu Xtore’s throughout China, with two more scheduled for 2019 thereby further solidifying Nu Skin as an industry leader in rewarding business opportunities and innovative beauty products. Digital experiences will play a huge role in all the Nu Xtore locations, continuing to empower customers to benefit from Nu Skin’s overarching brand position “Discover the Best You.” The Nu Xtore creates an environment that connects emotionally with both customers and business partners in the blink of an eye. “Metathink and SLD delivered beyond expectations in elevating the Nu Skin brand to new heights through user-driven insights, meticulous strategy and digital immersive experience design,” said Nu Skin’s VP of Marketing Queenie Sheng.

PROJECT PARTNERS
Shikatani Lacroix Design (SLD)
Metathink
Shanghai Aictech Trading Co., Ltd

The Nu Xtore Flagship Location’s Retail Experience won a DSE 2019 APEX Award in the Retail Environments category.

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