What changes have you made to meet increasing regulatory compliance and protect against litigation?
We have made several changes to our signage program to meet the increasing regulatory compliance requirements and protect against litigation. One of the first changes we made was to incorporate visual paging into the digital displays. This was accomplished by adding a dedicated “messaging” screen to the bank of flight information screens. We then added additional messaging elements to this screen, including language that supports our “non-smoking” facility status. Also, for security purposes, we’ve added the language “bags are not allowed to be left unattended in an airport environment” in these locations. Each of these elements mirror the messaging delivered over our terminal-wide speaker system. Finally, we are watching the development of the “Closed Captioning” requirement by the FAA. Although none of our current display systems incorporate sound, it is important that we remain on top of Federal requirements for our terminal and make adjustments as the regulations require.