What are the key considerations that integrators should review with their customers regarding total cost of ownership to ensure that there are no surprises?”
Annual Cost of Ownership! The biggest lesson I learned early on is how a high ACO can impede a network’s ability to grow. If your annual maintenance contracts are high, it eats up a good portion of your budget thereby limiting the amount you can spend to grow your network. For example, did you know that if you decide to skip a year or two of maintenance, most digital signage companies will require you to pay in arrears to “catch up” on your contract? Some companies require you pay additional fees for software or plug-ins, increasing that annual cost every time you add a new end user or feature?
If you are currently shopping for a new platform, be sure you get all the information you can on how those annual maintenance agreements work, so you don’t paint yourself into a corner.