Ask the Board – February 17, 2020 | MARCOS TERENZIO


“What content works for internal communications to reach organizations with vast levels of associates?”


In order to succeed in delivering internal digital communications, the content has to revolve around building “Employer Branding.” This is the employer’s reputation as a great place to work and their employee value proposition. The term was first used in the early 1990s, and has since become widely adopted by the global management community. Some describe employer brand as “the image of an organization in the mind of current employees and stakeholders.” Digital experiences are a great communication portal to empower organizations concerned with the attraction, engagement and retention initiatives targeted at enhancing a company’s employer brand. The same way that a company would look to elevate its external brand perception to its customers through digital marketing and advertising, an employee value proposition led by human resources and talent management can help to attract, engage and retain talented candidates and employees.

To be successful, this needs an up-front internal communications content strategy. Strong internal communication is vital for any organization. Without it, employees and senior stakeholders might not be aligned on the company goals and vision. So a key component is to establish communication objectives for this medium. This means deciding what types of behaviors and actions are desired in the digital experience and then planning out how to realize them. Some common objectives may include raising awareness, increasing employee engagement, communicating important company information, providing education or training support and receiving ongoing employee feedback. It’s very important to relay these goals to employees.

Including some different seniority levels of staff in the discovery phases of this strategy is highly recommended. Defining the audience is a key first step in having strong internal communication. You don’t want to send the same generic message to everyone, so it’s crucial to personalize your messages and segment your audience. You may want to decide which message you send to different departments or teams. Personalizing communications this way will make employees feel like their time matters, instead of being bombarded with generic messages that might not be relevant to them. Content that contains topics like tips for workplace improvement or education on new processes that can save the employees time, will increase the chances that they will pay attention to the content instead of de-selecting it.

Employee engagement is also very important. Internal digital communications do not need to be dry and boring. Adding some excitement through employee recognition or through gamification can be quite effective. Some companies have implemented leader boards or achievement-tiered levels that employees can strive for and then displayed these like a winners table or leaderboard as you would find in video games. Adding some human personalization is also great like acknowledging an employee anniversary or birthday shows that the content can be individual-specific. Promoting company retreats or get-togethers can also help build camaraderie and social activities, which are great for building team spirit.

When these internal communications and brand building initiatives are done effectively, they can increase the chance that employees will advocate on behalf of their company. This means putting out positive reviews online and socializing their pride in their workplace culture. This is very influential in the recruitment of new talent and future hires.

Below is an infographic sourced from that shows some great statistics on the importance of “Employer Branding” and the results it can bring an organization.

MT infographic

About Author

Vice President, Creative & Strategy
iGotcha Media

Content Council

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