“Do you have a plan in place if your display manufacturer either goes out of business or quits providing certain parts?”
We had a certain size screen in the field that stopped working and was no longer available since the manufacturer was creating only larger form factors. In addition, the screen was inside of a frame that had a custom fitting and overhang, so the replacement display not only needed to fit the viewing area, but also fit within the frame’s holding area. Finally, the digital sign utilized a touchscreen, so that limited vendors and overlay technology options even further!
Here are some ideas to protect from these situations:
- Establish sourcing or wholesale vendors for faster orders from suppliers
- Buy spare inventory, but share across each project or site
- Utilize parts from other locations, and swap those locations with generic and new models
- Select standard sizes available across multiple vendors
- Look for adjustable settings for mounts, kiosks, and frames
- Leverage vendor warranty plans
- Have devices pre-configured as “hot-swappable” for faster replacement times
- Document device information like brightness setting, IP settings, serial numbers
Best wishes reducing your operational costs while also increasing your uptime. There are best practices that help.