“What does monitoring/maintenance look like from your end after integration?”
System health, monitoring and maintenance should always be discussed prior to platform selection and deployment. Who will be responsible for monitoring your system? Would you like to monitor the heartbeat of all endpoints and report trouble before it’s seen? Can you be certain all the displays are turned on and properly displaying? When it comes to maintenance, who will be responsible for CMS software patches and upgrades? What about player patches for security? Having a clear picture of your day two expectations will allow your integration partner to address and deliver on those needs.