Ask the Board – November 19, 2018 | JESSICA STEVENS

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“What was your biggest takeaway from DSE 2018?”


I think the biggest item that I noticed was a connected environment for experiences that retailers are looking to provide customers, as the customer experience continues to evolve the comfort level and interest in interaction along with personalization is really becoming a reality in the marketplace. I’m hesitant myself from a customer perspective for this evolution, but I think that the market will ease into it so that it doesn’t appear creepy.

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Senior IT Deployment Manager
Best Buy

MEMBER OF THE DSE ADVISORY BOARD
End User Council

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