ASK THE BOARD: Plan Bs

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Do you have a plan in place if your display manufacturer either goes out of business or quits providing certain parts?
This week’s question is answered by members of the DSE Advisory Board
END USER COUNCIL

Read the Answer by Doug Anderson

“We do not purchase vendor-specific solutions at Metro. We create equipment standards that can be provided by multiple sources …”
DOUG ANDERSON
Senior Director – Information Technology
LA Metro Transit
 

Read the Answer by Penny Carter

“In case a display manufacturer quits providing certain parts, we try to keep a standard display manufacturer, model, size, etc., but that doesn’t always work. Most recently … “
PENNY CARTER
Digital Signage Lead – Lockheed Martin
 

Read the Answer by Lawrence Chang

“This was an experience we had early on in our digital signage deployments. A display would go out, and we would have no option but to purchase the same thing as the model changed.”
LAWRENCE CHANG
Director, IT – Calgary TELUS Convention Centre
 

Read the Answer by Frank Coccaro

“The best plan is to have at least two, possibly three separate, suppliers of important parts in your arsenal. That way, you hedge your bets in case one vendor can’t come through or has gone out of business.”
FRANK COCCARO
Executive Director of Multimedia
MGM Resorts International
 

Read the Answer by William Coffey

“In our environment, we utilize different display types for different applications. We currently use different display solutions from three of the major display manufacturers for our large-format displays.”
WILLIAM “WILL” COFFEY
Department Systems Administrator, Information Systems
McCarran International Airport
 

Read the Answer by Angel Cordero

“We had a certain size screen in the field that stopped working and was no longer available since the manufacturer was creating only larger form factors. In addition, the screen was inside of a frame … “
ANGEL CORDERO
Signage & Kiosk Solutions – Walt Disney Parks & Resorts
 

Read the Answer by Dominic DeSieno

“We don’t necessarily have a plan if a display manufacturer either goes out of business or stops manufacturing certain parts, but we do have a very close working relationship with them. I try to keep very close ties with the company … “
DOMINIC DeSIENO
Digital Signage Technology Lead, Corporate Video Services Team
Wells Fargo
 

Read the Answer by Karyn DiMattia

“No, we don’t a back-up plan for our display manufacturer … “
KARYN DiMATTIA
Vice President, Head of Studio 361
TD Bank
 

Read the Answer by Len Dudis

“For some products that are lower cost and not part of a defined “set,” the plan may be to rely on warranty to get through the majority of the expected life … “
LEN DUDIS
CIO – Grupo Vidanta
 

Read the Answer by Cheryl Flohr

“Hardware is plentiful and affordable. When a product no longer works or needs repair, it often provides us with an opportunity to upgrade.”
CHERYL FLOHR
Director of Communications – Parker Aerospace
 

Read the Answer by Austin Frith

“We typically have a five-to-seven-year replacement on most of our displays due to the nature of them running 24/7.”
AUSTIN FRITH
Planning Manager
Dallas Ft. Worth International Airport
 

Read the Answer by Mark Geiger

“When procuring digital signage, I always consider the potential of future downtime due to the manufacturer going out of business or their inability to provide specific parts.”
MARK GEIGER, DSCE, DSDE, DCME
Advertising Manager
Georgia World Congress Center
 

Read the Answer by Joshua Goodwin

“In a broadening world of display manufacturers and all that accompany them, finding replacement parts or products is not something I worry about.”
JOSHUA GOODWIN
Digital Signage Administrator – Eileen Fisher, Inc.
 

Read the Answer by Jerry Harris

“Depending upon whether we are talking about video walls or LED screens, there are two answers to this question … “
JERRY HARRIS
Senior Director, Creative Services – Georgia Aquarium
 

Read the Answer by Jonathan Jackson

“It’s best to have open and frequent communication with your company’s display manufacturer by performing business reviews and roadmap plans.”
JONATHAN JACKSON
Business Analyst, Digital Transformation & Technology
Chick-fil-A, Inc.
 

Read the Answer by Chris King

“The signage platform we are currently using is not dependent on any specific display.”
CHRIS KING
Kroger Television Operations Manager – The Kroger Co.
 

Read the Answer by Joseph McQueen

“This is a very real situation given the rapid change in screen technology. We see the same in other parts of our technology services portfolio, so we have taken steps to prevent this from happening.”
JOSEPH McQUEEN
Senior Manager of Network Services
American Eagle Outfitters
 

Read the Answer by Nate Morris

“It’s very important to take the manufacturer’s product lifecycles into consideration when developing display hardware standards and your own equipment lifecycles.”
NATE MORRIS
Manager, Enterprise Desktop Services
University of Nebraska
 

Read the Answer by Daniel Orme-Doutre

“We rely on third-party integrators to supply and install three-year warrantied displays for projects.”
DANIEL ORME-DOUTRE
Media Solution Architect – Microsoft
 

Read the Answer by Alisa Pinciotti

“Display manufacturers have changed with upgrades over the years, and prices have come down. Unit sizes have changes slightly, but because we have decorative shrouds, it has not been an issue.”
ALISA PINCIOTTI
Senior Project Manager
Nationwide Children’s Hospital
 

Read the Answer by Ralph Schorbach

“Part is parts…but having the parts when you need them can be a challenge. As end-users, we don’t necessarily want a lot of excess inventory sitting around or our hard earned capital waiting “if” it needs to get used.”
RALPH SCHORBACH
IT Manager – Fairplex
 

Read the Answer by Guy Silver

“We’re communication professionals; of course we have a backup plan! In fact, I’ve forwarded this question to our IT partners so they could let me know our backup plan.”
GUY SILVER
Communications Director
Costco
 

Read the Answer by Klaus Smit

“Yes, alternatives are identified and inventory should be available for the timeframe required to do the transition.”
KLAUS SMIT
Associate Manager, Innovation Team
PepsiCo
 

Read the Answer by Eliot Smith

“Our organization has contingency plans in place for both lifecycle retrofits and surprise parts shortages.”
ELIOT SMITH
Senior Technical Product Manager, Retail Technology
Starbucks
 

Read the Answer by Steve Chewie Stavar

“Hopefully, the display manufacturer and the touch solution company we use will not go out of business.”
STEVE “CHEWIE” STAVAR
Digital Signage Specialist – West Virginia University
 

Read the Answer by Jessica Stevens

“The majority of our solutions would be able to run regardless of the type of display that we use.”
JESSICA STEVENS
Senior IT Deployment Manager – Best Buy
 

Read the Answer by Jason Stuehmer

“Planning support and maintenance for displays is not only very important, but it is also important to understand and factor in the useful life of the display … “
JASON STUEHMER
Digital Signage/Screens
Massachusetts Bay Transportation Authority
 

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