ASK THE BOARD: Software Updates and Minimizing Downtime

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How do you manage software updates so that your players are protected while minimizing the chance of downtime due to complications?
This week’s question is answered by members of the DSE Advisory Board
OUT-OF-HOME NETWORK COUNCIL

Read the Answer by Ian Dallimore

“It is our policy at Lamar Advertising to prevent automatic updates from affecting our players. We simply do not allow them.”
IAN DALLIMORE
Director, Digital Growth – Lamar Advertising Company
 

Read the Answer by Ian Gadsby

“Managing software updates while protecting media players is not easy. PATTISON Outdoor has more than 4,000 media players of varying ages in the field. Some are a day old, and others are 15 years in the field happily running away.”
IAN GADSBY
Vice President of Digital Technology
PATTISON OneStop
 

Read the Answer by Chris Mackenzie

“Software updates/patches are the necessary evil that can protect your players and keep them running. That said, they can also be the reason a player goes offline.”
CHRIS MACKENZIE
Vice President of Digital Advertising Operations
Clear Channel Outdoor
 

Read the Answer by Dileep Varma

“The management of software updates needs to start very early in the development cycle. Planning is everything to ensure a smooth update. Key considerations include … “
DILEEP VARMA
Head of Product Development and Operations
Outcome Health
 

1 Comment

  1. 1. Have a lab with all versions of your media players

    2. Use a CMS that does not push updates automatically, allowing you time to test the update in the lab and schedule your own push.

    3. Use Linux-based players, and not SoC

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