Cleveland Clinic Children’s hospital management was challenged with creating lobby experiences in their new location that could entertain patients for an extended time, while still feeling flexible enough that a patient could stop at any time when called for their appointment. Dimensional Innovations’ solution was an interactive motion wall that responds to slow movements by the user’s arms and legs to blend blue, red, and yellow colors as if mixing paint and creating a calming distraction.
Nominating Company: Dimensional Innovations, Overland Park, Kansas
Venue: Cleveland Clinic Children’s, Cleveland, Ohio
Project: Cleveland Clinic Children’s Interactive Lobby Experience
Category: Healthcare Environments
Cleveland Clinic Children’s, the first freestanding outpatient center for the Cleveland Clinic, opened in September 2018 with two interactive motion walls designed and built by experience design firm Dimensional Innovations.
Hospital management was challenged with creating lobby experiences in their new location that could entertain patients for an extended time, while still feeling flexible enough that a patient could stop at any time when called for their appointment.
There is a growing pressure on hospitals to create a welcoming and engaging experience for patients and their families. Incorporating technology beyond the procedure room and into the entire hospital experience has benefited patients and hospitals alike.
Lobby spaces see several patients and family members throughout the day, so the interactive experience had to be hands-free to reduce the risk of spreading infections and keep maintenance to a minimum for the staff.
Additionally, the interaction with the lobby experience had to be flexible on the amount of time a user could spend with it. Being equally interesting to a patient waiting for two minutes and a patient or a sibling waiting 20 minutes was a challenge. It also needed to keep kids calm and provide a welcome distraction from knowing they had to see a doctor.
The displays would also be located in a bright lobby full of windows, so the team at DI had to think through the best solutions to create vivid, engaging color on the screens.
Dimensional Innovations’ solution was an interactive motion wall that responds to slow movements by the user’s arms and legs to blend together blue, red, and yellow colors as if mixing paint or pouring colors into water. It is designed to slow children down and encourage them to make controlled, thoughtful movements thereby keeping the space peaceful and minimizing over-stimulation.
Dimensional Innovations’ technology team partnered with well-known Danish designer and artist Per Arnoldi to conceptualize the design and match color specifications for consistency with his signage and wayfinding work throughout the new building. The Cleveland Clinic staff were also instrumental is helping to create the final vision of the experience.
Using gesture-tracking technology and high-end Barco displays, the color remains vivid—even with natural light—and allows for a highly engaging interactive experience without the need for physical touch, minimizing the potential spread of infections.
The installation is still fairly new, but it has been well received by hospital staff and patients. Several studies have shown that distracting kids through interactive experiences improves their overall healing process and reduces pain.
Cleveland Clinic Children’s Interactive Lobby Experience won a 2019 APEX Award in the Healthcare Environments category.