Exterity’s Artioguest Helps Alva Hotel, Hong Kong, Meet Aim of Setting ‘New Defacto Standard’ in Smart Hotel Technology


Alva Hotel ipad TV ControlEdinburgh/Singapore– 15 July 2020 – Exterity, a leading provider of IP video, digital signage and guest experience technologies, today announced that the Alva Hotel by Royal, a stylish and contemporary resort in the riverside area of Shatin in Hong Kong, has deployed Exterity’s ArtioGuest software to provide its international clientele with an intuitive, high-tech in-room experience.

Hotel Alva wanted to deploy a cutting-edge digital signage and in-room infotainment system that enables a seamless experience across different screens throughout the resort – to establish a new benchmark in hotel TV experience. The hotel’s senior management wanted to implement a user experience that matched the modernity of Hotel Alva, and so contacted SmarTone, a leading Hong Kong telecommunications company, to develop a unique guest entertainment and communications solution across the resort, including guest rooms.

Daniel Leung, General Manager of Enterprise Solution Development at SmarTone said: “Our brief was to make sure that they had a reliable, robust and flexible solution that could deliver the better-than-home experience they wanted to create. Therefore, our natural choice was Exterity, which has built a strong reputation in the hospitality world while still being cost-effective and backed by excellent local management, support team and distributor Comm-Tec.”

SmarTone deployed a fully featured Exterity in-room guest entertainment solution to over 700 Sony BRAVIA SmartTVs, as well as integrating digital signage across the hotel’s public areas – leveraging the Exterity system’s ability to stream content and signage directly to SmartTVs. Using Exterity’s ArtioGuest software, each room has a simple and easy-to-use interface that allows a range of advanced features accessed from either the SmartTV or via an iPad in each guestroom. These include numerous local and premium TV channels, available in up to 4K quality. The Exterity solution is also used to group different channels together for viewing in various public areas.

“Today’s modern travellers are looking for hoteliers to provide an in-room experience that’s superior to what they have at home,” said Jamie Hind, Regional Director, Asia Pacific at Exterity. “Hotel Alva is a great example of a hotel offering an experience that exceeds guests’ expectations by using a fully customisable portal that seamlessly delivers live TV, VoD and an array of complementary services to deliver next-generation customer experiences.”

The Exterity system enables a continuous TV experience across multiple endpoints and personalised video entertainment through Apple iOS mirroring and Chromecast video casting features from guests’ own mobile devices. Other advanced guest capabilities include several self-service options to ease check-in, check-out directly from the TVs and the ability for guests to use their own mobile device as a room key – all of which will be welcomed in a post-Coronavirus era.

In Leung’s view, the project sets a “new defacto standard” in hotel TV experience:“The Exterity platforms have proven exceptionally reliable, while the software applications offer a great deal of flexibility, which has allowed us to deliver one of the most forward-thinking and technologically innovative properties in the region.”

– ENDS –


Platform Communications

Contact: Beth Clark on +44 20 3219 5836

Email: exterity@platformcomms.com


Since 2001, Exterity has been designing, developing and manufacturing technically innovative end-to-end platforms and applications that deliver networked video and digital signage over IP to some of the leading organisations across the globe. Exterity solutions enable the distribution of HD quality TV and video over enterprise IP networks to an unlimited number of end points, supporting large volumes of content and receiving devices without compromising system performance or availability.


  • Robust, scalable IPTV, digital signage and guest experience solutions for organisations of any size and across multiple sectors
  • Deployed in over 50 countries
  • Unique industry-leading features and market specific application

Headquartered in Scotland UK, we extend our global reach through our offices in London, New York, Paris, Johannesburg, Dubai, Riyadh, Singapore and Sydney. Localised knowledge and expertise are enhanced through the Exterity StreamForce program of credible, technically innovative partners, plus an extensive network of in-country resellers and distributors.

In 2020, Exterity was awarded a prestigious Queen’s Award for Enterprise: International Trade, for its outstanding growth in exports over the last three years.


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