ORANGE, Calif., Dec. 15, 2017 — grandPad® senior tablet welcomes an expanding customer base across the United States with the introduction of Chinese-speaking customer-support and software.
Chinese and Spanish top the list of non-English languages spoken in the US, according to a report released by the US Census Bureau. GrandPad already supports Spanish and is now focused on providing services and software for customers who prefer to speak Chinese. Approximately 2.9 million people in the US report that they speak Chinese regularly in their homes. To better serve families who speak Chinese, grandPad® senior tablet will roll out Chinese as a language option.
“Our mission is to improve the lives of millions of seniors by connecting them with family, friends, and caregivers. Providing customer-support for multiple languages will make grandPad accessible to more families,” said grandPad founder Scott Lien.
All grandPad® senior tablets will have the option to set the language to Chinese. For existing users, switching to Chinese will be as easy as pressing the “Help” button and asking their assigned customer service agent to change the language for them. To ensure that Chinese-speaking users have access to high-quality live customer support, grandPad® will also begin offering their white-glove customer support services in Mandarin Chinese.
grandPad® senior tablet is known for its top-tier US-based customer support. This support provides members access to trained, professional staff members who can help them with everything from placing a video call to downloading their favorite songs.
In addition to music and video call capabilities, the grandPad® offers users the ability to check the weather, play games, and send and receive emails and photos. The tablet comes with high-speed 4G LTE data connectivity right out of the box, helping bridge the gap of senior loneliness by offering easy and effortless contact with friends, family, and the world.
Using technology to help bring families together, grandPad® provides innovative solutions that are intuitive, engaging, and safe. Their flagship product, the grandPad senior tablet, is a solution that privately connects the entire family on a platform built for seniors. With grandPad®, seniors can video chat with the family, check emails in real-time, share photos, play games, and much more. The intuitive, easy-to-use design turns technology into a gateway instead of a barrier, empowering seniors and encouraging them to Live Grand™. grandPad® is a privately held company based in Orange, CA. For more information, please visit https://www.grandpad.net, like us on Facebook, or follow us on Twitter @grandpad_social.