DAYTON, Ohio, July 18, 2017 /PRNewswire/ — STRATACACHE, a leading provider of scalable, high-performance digital signage and retail marketing technologies, today announced the launch of the Smart Service Team. This end-to-end support unit stands ready to service any digital network or customer engagement solution – whether owned and operated by STRATACACHE or a third-party company. The new offering leverages broad expertise across the STRATACACHE ecosystem to deliver a higher level of customer support in the nation’s largest markets.
The Smart Service Team is multi-functional. Services include ensuring network performance with routine compliance checks, supporting digital deployments from initial site surveys to post-install audits, configuring and replacing key network components – and troubleshooting and performing repairs as necessary. Customers can expect up to a 50% reduction in field service costs, a measureable increase in the number of recovered service parts, and same or next-business-day service.
“The Smart Service Team is designed for customers who don’t have the infrastructure or expertise in place to support their existing digital signage networks. We work with them to build custom programs that meet their specific needs,” said Chris Riegel, CEO of STRATACACHE. “We’re confident that once new customers experience our Smart Service Team offering, they’ll get excited about the entire suite of STRATACACHE digital signage solutions.”
The value to customers extends beyond technical support. The Smart Service Team also provides advertiser and research support. It validates proof-of-performance for advertisers participating on customer retail networks and assists with network efficacy studies.
The Smart Service Team, combined with the growth of PRN and the recent acquisitions of SCALA and RDM, builds on STRATACACHE’s leadership in the global retail technology space. With over 2 million consumer-facing screens around the world, STRATACACHE has an unmatched suite of shopper engagement solutions.
STRATACACHE, Inc. is the leading provider of intelligent digital signage, digital merchandising, mobile enablement, and rich media customer engagement at retail. These solutions help influence customers at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With over 2 million software activations globally across multiple platforms, we have the deepest footprint in the market and consistently enhance our offerings to better serve our customers. STRATACACHE is based in Dayton, Ohio, and serves 28 countries with offices in San Francisco, San Jose, Los Angeles, Chicago, Philadelphia, Bentonville, Dallas, Calgary, Toronto, Montreal, Vancouver, London, Oslo, Sittard, Hong Kong, Tokyo, Adelaide, Luxembourg and Bangalore. Learn more about STRATACACHE and its family of companies – Scala, PRN, Carmanah Signs, Optika, SuperLumin, enVu, RDM – by visiting us at www.stratacache.com, following us on Twitter @STRATACACHE or liking us on Facebook.